We currently ship within the US. International shipping is coming soon!

Orders are typically processed within 1-2 business days. Shipping times vary based on your location but usually range from 3-7 business days.

We offer free shipping on orders over $40. Standard shipping rates apply for smaller orders, and expedited shipping options are available at checkout. Conditions may be different if we are running free products promo.

Once your order ships, you’ll receive a tracking link via email.

If your order hasn’t shipped yet, please contact us immediately. Once it’s been processed, we’re unable to make changes.

Our lip balms are formulated with natural, non-toxic ingredients, offer long-lasting moisture, and come in rich, buildable tints. Plus, they’re free from heavy metals and artificial dyes!

Yes! All our products are cruelty-free, and most are vegan. Check individual product descriptions for more details.

No, our lip balms are completely fragrance-free. We’ve chosen to leave out fragrances because most are not lip-safe and can cause irritation, especially for those with sensitive skin. At Hizia, we prioritize clean, safe, and effective formulations that everyone can enjoy with confidence.

Absolutely! Our tints are designed to be universally flattering, offering buildable color that enhances your natural beauty.

Because it’s not made for people who settle.

This is clean-girl luxury with a bite.

• No toxic trash—only high-performance ingredients
• Looks expensive. Feels expensive. Is expensive.
• Made in the USA, not mass-produced in mystery factories
• Color that hits. Hydration that lasts. One swipe, and you get it.
  

You’ve dropped more on coffee that stains your teeth.

This? This makes your lips look like money.

$18 for a balm that actually works? Sounds like a steal.

Due to hygiene reasons, we do not accept returns on used products. However, if your item arrives damaged or defective, we will replace it or issue a refund if reported within 14 days of delivery.

Contact our support team within 7 days of receiving your order with your order number and photos of the issue.

Free gifts and promotional items are not eligible for returns or exchanges.

We accept major credit cards, PayPal, Apple Pay, and other secure payment methods

Yes! Sign up for our email list to receive exclusive discounts and early access to sales.

Only one discount code can be applied per order.

For a limited time, every purchase of any 2 Hizia Tinted Lip Balm includes a free SoleMate Brush—no extra steps required!

Our free brushes come in assorted colors and are randomly selected.

Yes, if your return is approved, the free gift must also be returned.

Yes! You can subscribe to receive your favorite lip balms at your preferred frequency (every 1, 2, or 3 months) and enjoy exclusive discounts.

Absolutely! Manage your subscription anytime in your account settings.